Frequently Asked Questions

We make it simple to get the care you deserve — whether we’re in-network with your insurance or not.

If you don’t see your insurance provider listed, you can still work with us through your out-of-network benefits.
Here’s how it works:

• In-Network Benefits mean we have a direct relationship with your insurance company, and your coverage typically applies automatically.

• Out-of-Network Benefits mean you can still receive therapy with us — you may just pay upfront and get reimbursed by your insurance provider later.

If you have out-of-network coverage, we’ll submit claims on your behalf to make the reimbursement process as easy as possible. Any reimbursements will go directly to you.

Not sure if you have out-of-network benefits?
Simply call the customer service number on your insurance card and ask about your mental health coverage for out-of-network providers. Our team is also happy to help guide you through the next steps if you need support.

We offer flexible options, including reduced rates. Reach out — we’ll find the right fit together.

When you use in-network benefits, we have a direct agreement with your insurance company. You’ll typically pay less out-of-pocket, and billing is handled for you. However, you’re limited to therapists within your plan’s network, and not all services may be fully covered.

When you use out-of-network benefits, you have more flexibility to work with therapists outside your insurance network — like us. You’ll usually pay upfront, but you may be eligible for reimbursement. We submit claims on your behalf to make the process easier.

If you’re unsure about your out-of-network coverage, check with your insurance provider or reach out to us — we’re happy to guide you through it.